Order Processing
At Ella & Rae, every item is made to order with care in the USA. Please allow 2 business days for our team to process and print your order before it ships.
Shipping Times
Estimated delivery times after shipping:
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USA – 3-5 business days
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Europe – 7-12 business days
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UK – 7-12 business days
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Canada – 5-10 business days
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Australia/NZ – 10-14 business days
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Rest of the World – 10-20 business days
Tracking Your Order
Once your order ships, you'll receive a tracking number via email so you can follow its journey straight to your doorstep.
Delays & Shipping Issues
We strive to get your order to you as quickly as possible, but sometimes unexpected delays occur due to weather, carrier issues, or holidays. If your order hasn't arrived within the estimated time frame, reach out to us via our contact form, and we’ll be happy to assist.
Lost, Stolen, or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery, and we’ll work with you to find a solution.
International Orders
International customers are responsible for any customs fees, duties, or taxes that may apply upon arrival.
Thank you for shopping with Ella & Rae—we appreciate you! 💖
